There are a number of aspects to operating a local small business that can leave an individual feeling pretty darn humble – and in the best way possible. In our business, we always need to evaluate if we are delivering value to our customers. It is important to be aware of the perception that clients…

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We at Purnell Body Shop are thrilled and humbled by the continued support we get from all of our friends and customers all over Cecil County and beyond. We were recently informed that we were named #1 Auto Body Shop in Cecil County for 2015 by readers of the Cecil Whig. Our ownership, managers, estimators…

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As many of you know well, we take our job of providing quality service here at the shop pretty darn seriously. From ownership and management to body techs and drivers, we have attempted to build a culture at our business which is rooted in respect, responsibility, honesty and quality customer service. That is why we…

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Our team of estimators, techs and office staff work pretty darn hard everyday to turn out high quality service at a reasonable price. As a small business it can be difficult at times to keep costs in controlĀ for clients and insurers while maintaining a high standard of quality. The only way we have been able…

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